Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***e –
My husband is amazing… but he doesn’t smell amazing all the time. Our home gym is ground zero for some of the worst smells that have ever seared my nose hairs. It was so bad, I had to move my gear into another room so I could exercise without passing out. My mom bought me one of these gel containers to try, but I was skeptical. How could it fight the raging stench? Y’all. It’s amazing. I swear, it neutralized every horrifying level of stink in that room within moments of peeling back the lid. This isn’t just an air freshener, it’s a marriage saver. I suggest you buy a pack today before I purchase every last one of them in America.
S***o –
So easy to use. Just open the jar and set out where you have an odor problem. I don’t use scented things at all I.e dish soap, hand soap, detergent so the fragrance is a little bothersome. But for the results I got, well, it’s worth it. I’m using It by my fireplace hearth. A rodent has managed to get inside the hearth, and it’s nesting grasses are making my family room smell musty. I sure don’t want to tear out the hearth, and so I’m glad I found out about this gel freshener.
P***j –
The lily scent is VERY strong in the first 24 hours. I actually hid it in a closet under some blankets after first opening it so the intense smell wouldn’t permeate the whole upstairs. But once the intensity had died down a bit, I moved it into the main room I was hoping to treat, and it has made a huge difference! The valley lily smell is very subtle and pleasant now; it almost has a minty quality, cool in the nostrils. Overall, I’d definitely recommend– just make sure you store it away when you first open it, because it’s pretty overpowering at first.
N***c –
Just moved into a new home and the bathroom had this musty smell I could not get rid of. As there are no windows in there, I purchased this hoping to help lessen the overwhelming nature of the bathroom smells. Within a day, it was NOTICEABLE better and now I swear it has gotten rid of the smell entirely. Would buy again.
L***f –
I have searched for many years for something to remove odor in our kitty litter box closet, but everything just temporarily masked the smell with heavy perfume. Not this! Valley Lily Gel actually removes the odor and provides a long lasting fresh scent. Finally… my entire family thank you!
U***i –
The lily smells amazing. It’s really strong when it’s first opened but the smell eventually fades away. It leaves a very subtle scent behind. This product takes away all of the nasty odors. This works great for stale hallways and dog odors. This really hides the smell of urine and poop.
C***h –
Purchased as a gift but have used before personally as well. Scent isn’t overpowering, its light and smells natural not like chemicals. The lily scent is very pleasant if you are looking for an odor eliminator with a little extra smell good.
A***e –
I have been using this product for years. I am a Realtor and will place this in homes when stale smelling and it helps a lot. I have not used the Valley Lily yet, but though it might be a nice touch.