Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Ok so at first I wasn’t sure about the plates because the quality is good but the sides didn’t look high enough and I wasn’t sure if it was going to hold my food without falling off the sides. I unwrapped one and tested different food on it and it looks like it can hold burgers, pizza, carrots, mashed potatoes no problem. I posted some pictures. Great material, well made and each plate comes wrapped individually in a plastic wrapper. I highly recommend it
A***a –
These plates are exactly as pictured. They have a large, flat surface, which holds a good amount of food…either as a platter or dinner plate. The finish has a nice sheen. They are well sanded, and have held up perfectly through several washes.
W***m –
I really like these plates. They are thick, sturdy, and look great. I am using them as chargers, so I do not wash them so I don’t know how well they will hold up if they are washed several times. But great for chargers. I thought they would be just a little bigger, but they look just fine.
J***a –
I was looking for the perfect plates for our kids that were not plastic, that would hold up if accidents happened. These are not only beautiful but great quality! Their Customer Service is also amazing! I am very pleased and will be adding more to our collection.
K***n –
They are beautiful, great quality, hand wash and dry only, sturdy, and solid wood. I am very pleased.
E***r –
I received my plates quickly and was so excited to open my package to unveil 4 beautiful wooden plates, they are thick and sturdy and they will go with my bohemian chic theme. They had bowls and utensils to match but were happy with my plates.
L***a –
I have wanted these plates for a long time and finally decided to get them. I love them!
J***n –
My husband really wanted wooden plates so I got him these for Christmas. They are good. I do not put them in the dishwasher. I noticed them getting a little rough on the edges and wondered if they needed a little mineral oil on them.
F***a –
I was super surprised how nice these really were. I will be ordering more!!!
G***r –
These plates are beautiful and I’m very happy with them.