Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***m –
Great axe, the size is just wright for most of the common tasks that I do when camping. The quality of manufacturing is excellent, the feel in hand makes you feel like it is a smaller axe, the balance is great. The with of the blade is great for the weight and length of this axe. Over all I love this axe, I would recommend this axe to any one how wants a axe for life that will hold up great.
W***n –
Axe came in pristine condition, seemed like quality steel. Blade was pretty sharp. Feels good to swing and chop into things with it, as well as seeming very durable. Would be good for self defense or axe throwing for sure, definitely made more for camping or at home labor. Wouldn’t recommend for backpacking as it’s quite large and heavy.
A***m –
Great axe for tasks around your yard. Used it to destroy some fallen tree and make quick work of the firewood. Please be safe using it though as it is very sharp (don’t ask me how I know that). I would say if you are looking for just one axe to own, buy this one and you can use it as a hybrid at home as well as camping trips.
G***t –
Nice hatchet for the money! I didn’t want to spend that much but I’m glad I did as it’s worth it. It has a great blade and the metal shaft all the way through to the handle makes it very durable. Nice hard rubber grip handle and has good all around weight.
N***l –
Great beater axe. Not going to ever be the best and definitely not going to be the lightest but the grip, just like on their hammers are great for anti vibe. Actually the best I’ve ever seen and I’ve seen most and use hammers pretty well daily(estwings almost exclusively). But this axe will downright take a beating. Hammer with it, cut with it, chop, feather whatever it will do it and be there next time no doubt.
E***k –
Good value for money. Nice oversized hatchet/small axe. Small enough to care on any camping or woods outing however does not replace a full sized axe for regular wood splitting.
D***l –
Bought the campfire friend first and was disappointed. I have replaced it with this axe. You will not be disappointed by the size, durability, and craftsmanship
S***l –
I needed this because a couple of focus trees have been sending out roots all over my yard. Cut them back with this so maybe the roots will stop spreading.