Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
I used this the other day and it is amazing. There is very little effort needed to saw through branches. We sawed branches up to 2″ thick with minimal effort. The only problem was when we got to the end and the branch started to compress against the saw. This is typical of all chain saws. It can either be finished with a pruner or someone can hold the branch up while finishing the cut. I would recommend this as a simple and easy tool to use.
O***r –
This is exactly what I expected it to be, its nice and compact and cut alot better then I had anticipated. I cut through a torso sized log in just a min or two. I dont expect this to fell trees but for clearing out trails of broken branches and smaller logs or even to cut some firewood for camping, this is great to have on hand. This DOES require alittle manual labor so dont expect it to be like brushing your teeth. But it beats packing around a small gas chainsaw or axe.
Q***n –
I have another manual chainsaw, but this one is far better. The saw is nice and sharp, it fits neatly into the pouch, and the handles make it very easy to hold and operate without getting sore hands. My old one has “T” handles that are uncomfortable and tiring to hold. I am very happy with this purchase and look forward to lots of time using it.
I***n –
This saw is a must have for your truck, backpack or anything else you might find yourself in need to saw. I used it a week ago when a tree feel in the road blocking traffic. Went and got out of my truck and cut the fallen tree in half and pushed the two half’s aside and went on my way. I can’t tell you how well this thing cuts. It’s sharp teeth cut really fast and efficient. You could easily cut down a mid size tree with this. Definitely a good buy.
S***n –
This chain saw is great for a backpack and works well and has good handles. For my intended use it didn’t work as I was trying to cut a high tree branch by toeing small ropes to handles but the cutting teeth were on the opposite side of the branch with no way of flipping over. It would be great if it had cutting teeth on both sides. Handles are well made and price is reasonable compared to making one yourself out of a normal chainsaw blade.
H***y –
Works really well, I tied long ropes to each handle, threw it over some high branches and trimmed my tree that way. My only complaint is that it would land upside down and obviously wouldn’t cut that way. Would be great if half the teeth faced the opposite direction so it would cut on both sides.