Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and our granddaughter loved it!!!
Nice tote for just about anything.
Gave it as a gift. They loved it. Very roomy.
Bought for my BF mom’s birthday she absolutely loved it
So happy I got this!! Bigger and better than I thought.
This bag is a perfect size. Not too big, not too small, and quality construction. I’ve already had three relatives try to take it from me.
So cute! Bag is light but large. Perfect for carrying things back and forth to school
This is a big bag that can hold all your books, supplies and more. Good quality! Love it 🙂
WOW for the first time i have found a tote bag i actually love, this bag is so beautiful and big and roomy you will love it as much as me.
Love this. Perfect size. Was looking for a bag to take to work daily with tablet, lunch box and various other things needed. Good quality and fit everything I need.
Absolutely Love, Love, Love this bag – My 2nd bag – different design. Great multi-purpose bag.
my go-to tote this season. So roomy. Very boho. Very “flower power” 60s vibe. Well made w/longish handles to hang on shoulders. Elsewhere this would cost a pretty penny.
This is a very pretty tote. I used it as a gift bag for a bridal shower. The wedding party will be dressed in the color plum. The bride was thrilled with it. The color is vivid and the bag is very sturdy.
Omg this bag is much much bigger than expected. I couldn’t imagine choosing any other pattern than the tie dye . I highly recommend the tie dye it looks trendy and very beautiful . Lots of compliments with this bag , I use it for the beach mainly . Thinking about buying another one just to have as back up .
I like these tote bags!! I like seasonal fashion so needed a couple of these tote bags for grocery shopping. I did reinforce the handles with “X” stitches on my sewing machine — don’t know if that was necessary but better safe than sorry. I will get more for Valentine’s and Patriotic Holidays. They are canvas coated with some type paint. Nice.