Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***n –
At last there’s a cool-looking and trendy umbrella that is not just for keeping in a display case. it actually gets the job done and keeps you dry – all while you look your best and stay stylish. I wear this in light rain with my light raincoat and it just matches it wonderfully, there’s no way I’d have anything else with this outfit! Great quality, great deal!
B***s –
This umbrella has some spring vibes to it and it just looks perfect! I only used it once and it was nothing short of amazing. It opens and closes easily and I don’t have to strain myself too much when I’m closing it. The umbrella is still intact even though the weather was super windy and chilly. It’s just the right size to fit in your bag or purse when it’s closed and when it’s open it keeps you dry and it’s big enough to keep your legs dry, which usually only big umbrellas do well. I’m a fan!!!
S***n –
I had trouble with the opening mechanism a couple of times, but now everything works fine. Other than that I would love the handle to be rounded to carry it around easier on your arms or hanging it somewhere.
A***a –
It looks cute, but it’s actually really strong and definitely gets the job done. The opening and closing mechanism feels very smooth and quick. Easy to store in its little sleeve. Super cute, functional and makes using an umbrella actually fun! Absolutely love it.
W***y –
Nice umbrella that cheers you and all your friends up on a rainy day. Decent quality, great construction!
T***m –
Cannot recommend this enough! This umbrella is just sooo cute loool, there’s no way you go back to those abysmal depressing ones that make you feel even sadder on a rainy day. The colors are bright and the quality is just outstanding, nothing sticks out anywhere, the fabric is durable and there are no frills. The metal spikes don’t get out of their little sockets and you don’t have to put them back in. Had my umbrella for a while now and ordered one more for my mom, a GREAT purchase!
E***a –
I mainly purchased it because of how fun and fresh the flower pattern looked. It’s just the right size for carrying around in a bag and it does its job perfectly. Easy to open and close even in windy weather and the sleeve you keep your umbrella in is designed in such a way that you can take it out and put it in without it getting stuck. Nice and sturdy umbrella for those who wanna look cool even on the rainiest of days.
D***l –
This umbrella is just AMAZING! It looks like something out of a fairy-tale! The pattern is really bright and out of the ordinary, not your typical black or blue boring one. The quality on this one is unmatched – opening and closing without a hitch and when the wind picks us it is easy to hold it and it doesn’t break. Fits into my handbag perfectly. Well worth its money and even a little bit cheap for such superb quality if you ask me!