Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***k –
I needed to remove some seals from a freehub I was rebuilding on a mountain bike and decided it was about time I finally added a pick set to my toolbox. And this set fits the bill perfectly. Four little picks with different tip angles and all of them about five inches long. I did not put major pressure on any of the picks but I suspect the claim that they are made of heat treated steel is true. All I can say is that they are great for what I need and for several other precision small jobs I have done around the house (like fixing my wife’s jewelry). And their price is very reasonable. That makes me a happy customer and I would recommend this pick set to others who wish to take over the world. Five stars!
M***i –
These are a MUST have! I work on fire alarm and security installs and I couldn’t image not having these. I literally use one of these everyday, fishing wire thru walls is so much easier with these. The quality is 10/10 and I’m rough on tools. I typically use the hooked and bent ones but actually used the straight one the other day to remove a sim card from my ipad. You will find many uses for these bad boys, my one and only complaint is that they snag on my tool bags and tool pouches because they are so sharp, I personally stick the points in a pencil eraser to avoid this issue.
S***j –
This set did a great job and got the job I was working on done faster due to having the right tool. I’ve not had to put a lot of torque on any of the picks (I’d not recommend) because for this type of tool I see it being used for delicate areas. For my use, I needed them for pulling out automotive rubber gaskets around my intake of the engine. Make sure to store these in a safe place because the tips of the tools are super pointy and I’d recommend for safety to use an electrical heat shrink sleeve so you can form fit the tip to protect from hurting yourself or someone rummaging through your tools (kids lol).
T***x –
I don’t wrench for a living, if I did I’d probably go with a better brand, but these tools work great for the occasional DIY job to save some money. I’ve never had a proper pick set, and honestly I didn’t really think I’d need it, but on a whim I grabbed these for a valve cover gasket job and these little picks made getting the old gasket out much easier and with no damage to the cover. Feels sturdy and this set gives you some options for angles and whatnot. I’m satisfied with this set.
B***w –
Be advised, these are NOT heavy duty picks…but you figured that, right? If you need a pick for some light duty work or manipulating something in a hard to get to spot, these ought to be just fine. Don’t expect to pry your way underneath a cylinder head on an engine block. If you need some hardcore picks to really wail on something – look elsewhere and be prepared to spend some money! Otherwise, used with some common sense, they should serve you well.
N***f –
I bought these for a very specific odd task of removing old gaskets on a 40 year old porsche, but keep these in my tool bag because they tend to be absolute time savers when you never expect it. But watch out these things are SHARP! Make sure you have a good spot to keep these because they will draw blood.
H***y –
I’ve been using these picks regularly. None of them have broken or bent and the picks are still very sharp. I use them for seal removal and for cleaning small delicate parts that are difficult to clean otherwise. The handles are sturdy and can take a good amount of torque as I’ve yet to damage one. Great build quality.
A***t –
The handle is easy to hold, has a nice soft comfortable grip and the textured surface gives a confident feel to it. Good value and looks well made. Used it recently to remove a coin type lithium battery from a remote control, much better than using a knife blade.