Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***o –
I absolutely love this tissue box cover because I no longer have to struggle locating the tissue box in the car. I used to always carry a tissue box and set it on the floor which would constantly shift around depending on how the car would move. I have allergies so I always need tissues and this makes it easy to find a tissue when you feel a sneeze sneaking up on you. It was very easy to install and it looks great. I would definitely recommend this product.
I***n –
This is the best invention! Especially during the cold season! I can’t believe it took me this long to ever get one. It is so handy to have a tissue right there when needed. I hated having to blow my nose and having nothing and being annoyed. Now I don’t have to worry. It’s really well made and the tissues come out easily! I haven’t reloaded it yet, so can’t comment on how easy that is but it looks like it will be.
T***s –
It looks good on the visor of our Ford Edge. It holds extra large face masks very well. Smaller ones also fit. No more disposable masks all over the place. I tried our home made cloth masks in it and they also work. I bought 2 and my regular soft tissues work very well in the second one. I am very satisfied with the quality and look of these tissue box covers.
R***v –
I love this so much that I bought another one for my car. I didn’t use tissues so I can’t say anything about that but I replaced tissues for my disposable masks and the other I put disposable gloves. Now I never find myself (or passengers) without masks. The beige color matches perfectly with the interior of my car (Lexus IS 250) . You can’t even notice it’s on the passenger visor.
J***b –
Pros: For those of you who have allergies or children with messy faces, this is your saving grace. Easy to install. Nice quality (you will look all fancy pants with this). No more digging for tissues. Cons: Slightly bulky. Don’t think you’ll find anything else that will do the job without looking cheap.
H***w –
This is really convenient. It stays tightly put on my sunvisor and when you pull a tissue, only 1 comes smoothly out and the next in the box stays securely in place!! That is so cool!! How many times have you pulled a tissue and wound up with 2 or 3 in your hand and 2 or 3 hanging out of the box. These people have thought this out. I give this a 10
A***u –
This thing is super sturdy and easy to install. I was surprised how firm it was. Clips to the visor super easily. Only con: BE AWARE IT will block the passenger mirror, but I don’t care because it’s easy to move if you really need it and the quality makes it worth it.
G***e –
It’s easy to install and holds secure; however the tissues are a little difficult to remove but don’t let that deter you. Great product overall. This is coming from someone who suffers from chronic allergies.
C***l –
Kinda ordered this on a whim because I just wanted something simple and everything else was bedazzled or had colored stitching. I’m actually really glad I bought this, it’s been really convenient especially with my allergies.
H***p –
I actually filled mine with masks; that way if I need a new one or forgot mine at home I can just pull it out like a tissue! It’s been working great and cleaned up my car, so I don’t have masks randomly laying around my car.
A***t –
So I actually got this idea from social media. I bought this to put masks in and have them stored in an easily accessible place at all times. I think it’s great. I love it.