Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the blush color and material
Great suction! My toddler has hard time lifting this bowl compared to other bowls and plates from other manufacturers we’ve used.
So far so good! Love the color. My son is still at the age where i feed him, so the real test of the suction will be when he’s able to feed himself.
Design and quality are great! Love the color
This bowl is so cute and I love the color. I use it for my baby’s food. I love it!
The suction is way better then other one out there
The shape is great and the suction is too. I just wish it was larger as I’m using it for a dish for someone who has Alzheimers and is losing control. The high sides make scooping out much easier for them to eat. A plate with one high side would also be nice to have.
Sticks to the table almost to well & a breeze to clean.
Her favorite bowl and spoon. She especially loves the spoon. It doesn’t move around once on the tray and food doesn’t end up on the floor lol
Use the bowl and spoon for my four month old’s first puree feeding. I love the color and smooth texture of the pieces. Easy to clean and sterilize. Size of spoon was not too large for baby’s mouth. Would definitely purchase again.
I bought several bowls to feed our baby and I had a couple of hits and misses until we decided to give these bowls a try. The are very well made and you can feel the difference in quality right out of the bag. The spoon is the best part as it is not very soft and you can use it to help baby open his mouth and then rest the food against the upper palate of the baby for easy delivery (feed little amounts always). The suction is pretty strong and we have had no issues so far with that as well. Great quality product. Highly recommended.