Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the style. I have a big head so the headwrap is a bit small but still works. Material is good. I washed them when they arrived there is no loose thread and it did not lose shape.
I just love these headbands. I’m currently transitioning back to natural hair and these are a lifesaver. They are super cute and I can match them to all of my outfits. They work with most of my hairstyles and are quick and easy to use for lazy hair days. The only issue I have is that they do slide up when I have my hair in a high pony or bun. But not a deal breaker. They’re still good.
I really like these color headbands. The colors are true to the photos. They are soft and comfortable on my head. I washed and air dried them all before wearing them and the headbands were just fine. They are somewhat stretchy, just right for my head and my little sister can wear one too. I wear them often and the weather here can be really hot, so they get a little wet from all the sweat, but dry quickly. No issues after multiple washes so far, have fun with these headbands!
The headwrap looks cool, the thing with it is that it is just not elastic enough for my head and by the evening I have a headache because of it. I can only wear it for a couple of hours in a row and then I have to take it off for a bit. But when I do wear it, it just looks amazing!
A great purchase. The color combination in white and blue is just fantastic. My hair doesn’t stick to it and it doesn’t damage my hair in anyway. Sometimes headbands are just too tight for my hair and by the end of the day it just looks lifeless and dented, but this white and blue wonder is just amazing! I’m really happy with my purchase, will order again for sure!
This is a very nice headband. Good choice for the money.
I have a ton of baby hair at the base of my neck and around my head. I bought this hoping it would keep that all up and look good with a bun. This headwrap is a great width and can be folded at the bottom if you want to wear it with your hair down. Fast delivery too, thank you guys!
Perfect headband for everyday use. This one is my favorite. The colors are just amazing and blue is still bright after many washes. The wrap didn’t lose its elasticity or shape after many uses, it just seems indestructible. I’m really happy that I now have this headband in my collection, it goes well with a lot of my outfits. 5/5