Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
X***r –
I recently purchased two sets of this product for our bee-themed laundry room. They were exactly what I was looking for and did not disappoint once they arrived! They really tie the room together!
L***o –
I love it. It is really cute. The details are much more than I expected. True quality. They are art. Only trouble is I was going to put them on the front of my house but they are so adorable I’m afraid they will get stolen. They are really cool and for the price much more than I expected.
B***b –
My daughter, who is into bees, was surprised and thrilled with these beautiful bees. We love that they are metal and look great. They appear to be made to last and are very beautiful.
L***d –
This bee is exactly what I expected. The quality is great. It came in pretty packaging. If you are thinking about this bee – go ahead and make the purchase. You will be delighted. I’d like to get some birds, hearts and hummingbirds now!
J***a –
Extremely well made. It is so adorable and adds such a nice bit of whimsy to my front porch decor. Highly recommended. Added bonus: the packaging was nice.
Q***y –
I love these metal bees! I think the craftsmanship was really great and it is sturdy. It came packaged very nice also! I highly recommend these!
N***r –
Hard to find good bee decor that doesn’t look “childish”. So I was thrilled when I found this one. It’s soo lovely
S***n –
I like bees and thought these would make for good outdoor decorations, I was right. I would buy these again or give them as a gift.
J***e –
It is by far the best metal art I have ever purchased.. The detail and quality are amazing .. I would recommend them .. I will be buying more
C***e –
Wow! These are so much prettier than the picture shows! Unique materials, good craftsmanship and beeautiful product!
V***d –
It is fantastic. It is very nicely made and in great detail. Would like a catalog of other designs.
A***l –
I absolutely love these metal bees. I originally purchased 1 pc, and recently purchased 2 more.
B***a –
I am absolutely in love with these bees! I’ve bought it for a gift but am pretty sure that I’ll be ordering a set for myself.
W***l –
I got the bee and it’s absolutely beautiful! Craftsmanship was really nicely done, packaging was awesome. I love everything about them!
M***k –
a little pricey but you’ll totally fall in love with it when it arrives
P***l –
I love this bee! Amazing looking. Very well done. Strong feeling. Not worried about them coming apart. I love the detail in them. Thank you for an amazing product.
A***m –
I really love these! I bought them as a gift for my mother and I didn’t want to give them away.
E***m –
It couldn’t be more perfect! Superior craftsmanship. Well worth the price!
K***a –
love it but i wish it had different colors
H***d –
These are exactly what I wanted to add to our bee themed kitchen! Absolutely beautiful.
M***n –
I loved these bees the moment I saw them!
A***d –
Very pleased with this addition to my gardens!
K***e –
These are fabulous! Perfect addition to my bee inspired garden decor!
V***r –
Beautiful. Buying more for gifts.
E***n –
Bee-utiful works of art!