Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***i –
They’re absolutely beautiful!!! They look exactly like the photo. We could not be more pleased with them. If you’re hesitating, don’t! They don’t have a shiny top coat like many other coasters do so they absorb any excess liquid from a sweating glass keeping the table beneath safe. Just beautiful!
P***r –
These absolutely do the job of keeping condensation from pooling in cup holders. I have this “thirsty-stone” type of coasters for our home and now I have some for my car. Also helps that my drink doesn’t drip the condensation on me either when I take a drink. And the style is basic, but looks nice, too.
B***i –
It is very unpleasant to have a water bottle drip while driving due to condensation. These little disks are a great solution. They are absorbent and dry quickly, so I don’t have to keep wiping out the cup holders. They are attractive and they work both in the car and in the golf cart. Very happy with this purchase.
A***r –
I love these so much! They’re adorable and feel really high quality. The only small problem I have with them is that I wish they were just a little bigger. I drive a Volvo S40 and they shift around in my cup holders which I find a bit annoying and they don’t necessarily do their job since they’re a little small. It is really more my problem than the items, but I just wanted to let others know! They fit well in my friend’s Kia Soul.
E***k –
These car coasters are really great and pretty too! My daughter got them for her first car and I was lucky enough to get two of her extras. They absorb the condensation from drinks and are easy to take out and clean. Did I mention pretty?
S***m –
So cute and keep all my cup holders clean! They’re a little on the smaller side, but honestly it’s perfect for my little cup holders.
D***z –
I love the designs, they keep my cup holders so clean, and they fit well and come out easily. If I could change anything it would be to make them just a hair bigger but that is it!
L***e –
Perfect!! I bought these for my new car to preserve the cup holders and they work like a charm! Very nice looking too!
W***s –
Once I received the product, I was a little worried it was going to be too small but it fit perfectly and it adds some character to my car!
R***n –
Purchased for a gift so I can only rate on appearance and prompt delivery. I think it will be a very nice gift for a friend with her first car.