Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***y –
This cup is so ADORABLE! It is so fun and festive with all of its gold spots and accents! It has a low profile so it doesn’t tip over easily, but it still hold more liquid than I thought it would. My daughter, who wears cat-ear headbands always wants to use this mug for her hot tea or hot chocolate, but I’ve usually beat her to the punch, so I’m thinking I should order another one. Would make a great gift as it comes in a nice Pinky Up box to wrap. I have washed it in my dishwasher several times on the top rack, and it has come out fine every time. I am careful when placing it upside down due to the “ears.” I was most worried about the gold coming off, but so far, so good. Inside the cup, on the bottom, it says “BE WILD,” so it helps me seize my day!
E***r –
This mug is super adorable and comes in a cute little box as well. I didn’t even realize it had the cute saying on the bottom of the inside until it arrived. I got it in pink, so don’t have any of the color issues that the pink/white mug orders had. Can’t wait to gift this to my sis in-law, I think she’ll love it! Was a slightly lower price when I ordered, so I recommend the honey browser plug-in so you can see what the price has been on the item historically and make sure you’re getting a good deal.
V***a –
Looooove this little mug! The color is a beautiful blush, as pictured, and the ears/handle have stayed gold despite many, many uses. It is definitely not microwaveable (which it states on the mug) and I wash it by hand per the recommendation (I wash everything by hand and this is super easy to clean so it’s not a nuisance for me.) Would make a great gift for others or yourself.
L***y –
I bought this for my 5 year old who has been drinking coffee since she was 2. She loves this mug and I must admit it is super cute. This mug is easy for her to handle even with the odd shaped ears. This makes her morning happy.
S***n –
My daughter loves this cup. She’s uses it for everything. Mostly cold stuff. I was surprised by the quality of it. We’ve put it in the dish washer and it doesn’t fade either.
P***a –
I love the cup as it is cute, but was disappointed it is not microwave safe. I know I should have read more closely but still I am pleased with purchase.
C***y –
its adorable. the saying at the bottom is the perfect pick me up after a nice hot cup of tea. its large and just really classy i love it
M***e –
This cup is just so adorable! Im so glad I got it.