Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it really cute
Arrived promptly and are sturdier/prettier than I’d thought they’d be! Using this set indoors and i expect them to last a long time. Ordering a 2nd set as well.
Great for the price ! I want more
For the money, this plant hanger worked fine. There are actually two of them, and while they are fairly lightweight, they are doing a fine job with my plant. I am very satisfied.
Very sturdy, great purchase.
Love them! Hopefully they last and hold up. Though it was a huge pain trying to get the plants in without damaging the plants a little.
These are amazing! Totally worth the price tag. Fits multiple size pots!
These are great hangers for the price. Will buy again if needed.
I love these!!! Super sturdy and durable! They look amazing!
Love these!. Came quick. Just as described and pictured
This is exactly what i needed, a simple and sturdy macrame plant hanger.
Haven’t hung them yet. Not as excited as I was when I ordered them. They look pretty well made, so I will use them.
Takes me back 2 the old days. I really like! Nice rope. Not springy at all.
Perfect length for what I wanted. Seems sturdy.
They are a bit thinner than I expected in regards to the one pictured. I use them for much smaller pots than I intended and not sure as of this writing if I’ll use them outdoors this year.
I just got them and put them up so I can’t speak to the durability but they look well made and are super cute. They also look pretty stable for the pots I put in them.
These were exactly what I was looking for and are way less expensive than I expected! They can hold plants on the smaller size and look great. Would definitely recommend.
These are ok, I honestly feel like I could make it myself but I wanted simple so they fit the bill. Sounds crazy to wish they came with instructions on easiest way to get your plant in there but it took me a minute lol – it’s a good length, not to short or long.
This item is exactly as pictured. works great and was the best price I could find. I will probably order more.
Never really know what you’re going to get when you buy sight unseen, but these are simply perfect to me. I love it!
Looks so great in my apartment! Got a set to hang plants in my windows. The perfect length, don’t necessarily like the strings that hang below but I knew they were there when I bought in the first place might cut them.
A bit smaller then I expected but that’s ok because they are made to hold their weight. Beautiful quality of rope used. A beautiful addition to your yard/ home.
The size is just right for one of my spider plants. It’s sturdy & The price was surprisingly inexpensive. I’d recommend this to all plant enthusiasts!
Really happy with them. Exactly what I was wanting simply,clean lines,perfect! The value was excellent, definitely worth every penny!!!
Very good value for the price. These hangers are ridiculously expensive in plant and gardening stores, if you can find them.
This is my 3rd time buying macrame items and I am never disappointed. My plants are happy hanging from my ceiling 🙂
I’ve purchased these twice now. They look great and are well made. I will likely buy more as I decorate more rooms in my house.
Love! I have several macrame hangers with beads and special knots, but I wanted something a little more simple that I didn’t have to cough up the expense. These are great! Sturdy, simple (in a good way), lets the plants show off!
These are lovely for my beach theme so pretty .really do like them cant wait to hang them with new plants😊 thank you
Love em. Not too long but not too short either. Simple design yet, sturdy and solid. Cute but, not too flashy. Highly recommend.
These are simple but exactly as described. I needed my plants to be out of cat reach so this is what I came up with. I did cut the tassel off the end because it was ridiculously long and I really didn’t care for how it looked…but it was also basically a cat toy so it has to go.
Love these plant hangers. They were delivered on time in perfect condition. Both hangers are the same length and the quality is nice!
These plant hangers are perfect and exactly what I was looking for. They have a sturdy and clean design that is really cute for showcasing my plants. I definitely recommend!
Beautiful and simple design. I love how it enhances my plants and the area I hang them in. I will definitely buy again.
These are simple in comparison to other Macrame planters but they work so well in combination to my other more intricate planters. Shipped quickly would buy again
I love it, it is way Beyond my expectation. I wasn’t sure about what I was gonna get. But I love it, it gives a beautiful look to my room. Very easy to hang, I ordered a four pack the next time and I’m hanging plants all over the house.
Can’t beat the price for 2 macrame hangers. They are high quality and made of cotton. They have a really nice feel to them. Pretty design and holding my medium sized plants very well!
I wanted a very simple planter, and this is exactly it. I almost bought some rope to makey own, b it these were cheaper than a skein of rope 😅. I trimmed the bottom, because it was a little long for the area I placed it in, but otherwise it’s great.
My cat has been eating my spider plants and slowly killing my plants so I finally had it and bought these hangers. The white goes with the paints in our dining room and they’re easy to use and hang. Now my plants can finally start growing in peace!
I wanted some plant hangers for my room that were macramé styled but with not a lot of decorations. when I received them i thought OMG what is this and then i hanged them and put some weight on it and OMG my room got the boho chic look I was looking for. Probably would buy more when i make up my mind about plants, as I’m just starting to take care of the ones that can survive without me!
These are by far the best macrame plant hangers! I spent a good hour looking for a set that was a simple design. I preferred the simple straight lines of these but all the other ones from the same company are beautiful and the prices are the best. I bought the set of 2. And I will be buying again from this seller. Very fast shipping.
I love these hangers for their simplicity. I got the 4 pack and gave 2 to my daughter for her dorm. It is very easy to place the plant in the hanger and the plant is well supported. My cats will not be able to reach my plants (although they are intrigued by the hanging cords).
They were delivered quickly and hold a pretty good size spot. They were decently priced and are very pretty when hung. Only complaint is that I wish the rope was a little thicker and had a metal ring to hang it with off a hook. It just hangs by the rope tied at the top, which works, but the added ring/ loop would add extra strength when holding a heavier pot.
There are a lot of different styles for macrame plant hangers and I went with this one because of the minimalistic design. It’s not too busy or bulky; and, especially since we’re hanging it, I wanted to make sure light can come through and it doesnt take away from the actual plant that it’s holding. Very sturdy and well made; I would definitely recommend and buy again.