Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute and very good quality
Love the colors and the fact that it’s recycled.
Very nice baby toy for grandson. He loves them.
Love this set, baby is interested in all of them and the stacking cups can stack multiple ways so that’s awesome.
Great set. My baby loves to play with the keys and stacking cups especially. Love this company.
Good quality and safe toys for baby
Our daughter loves these especially the stackers. It’s really good quality and love that it’s made from green materials.
I like how these are sturdy and easy to clean. It’s also a plus that they’re made out of recycled plastic and natural dyes. I wish the edges were slightly more rounded. My 7 mo loves the stacking cups and I like how they’ll be usable when he’s older too.
This is a perfect gift for a new baby!! Adorable and sturdy. I like that the cups are a bit bigger than standard stacking cups.
My little girl loves these. They are sturdy, durable, easy to clean, and fun! I love that they are inexpensive and recycled too.
I love how classic these are, but still unique. Plus they’re perfectly sized & shaped for my kids hands. And now that he’s crawling he likes to push the elephant around in front of him as he goes.
My daughter introduced me to Green Toys when my grandson was younger. I like everything about them and continue to give them as gifts. Green toys are made from recycled plastic, primarily milk jugs. They don’t use glues, metal, or paints. They meet and surpass environmental safety laws.
This is a perfect set for a new baby. Great baby shower gift. I absolutely love this company and think all of their products are great, but was especially impressed by this set. My baby loves each of the three toys and I felt like it was a decent price considering that Green Toys are not cheap.
My baby nephew loves the keys, they are great for being light enough for him to swing around but not hurt when he smacks himself in the face. He isn’t quite big enough to be interested in the other parts yet.
These toys are too hard. I can only leave my baby with the keys. The other toys are good.
This is such a great toy set. My baby loves to shake the keys, and unstack the cups. He enjoys hitting them together to hear the noise. This toy is perfect for growing with the child as they learn and develop you can talk about shapes, numbers, colors, and more.
This set was bought for my son’s first Christmas and he has absolutely loved it since the moment he got it. He likes all three items, but his favorite would be the stacking cups. I feel very good about the safety of these items and especially like that they are dishwasher safe. I highly recommend this set.
My nine-month-old grandson loves this set of Green toys. I love that they are sturdy and provide him hours of play. They don’t require batteries. They don’t play music or flash colored lights. Importantly, they are not made in China. I look forward to buying more toys from this American company.
These baby toys are actually really cool for what you get. Three different items, all made from recycled plastic, and manufactured in the United States. My kiddo really loves the keys, but he is only 3 months old. These toys are rated at 6+ months, but I think it really depends on your baby’s development. Love these so far! I recommend them.