Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Michelle T. –
totally worth its money. recommend.
Alice F. –
Super! THANK YOU VERY MUCH! It is perfect!
Mary M. –
Perfect! This in good condition and it is very cool
Bradley M. –
well costs every single cent i paid. fine and cool
Harry N. –
met all my expectations. looks great!
Matthew J. –
wonderful very well made
Veronica B. –
I completely satisfied with the product. Thank you for the great customer service!
Oliver H. –
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Evan B. –
thanks! liked your
Sean S. –
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Olivia Y. –
as photo! fast shipping and super quality
Thomas H. –
I guess it’s the cheapest that is offered online. Great!
Robert W. –
This is a really inexpensive , the store offers are great
Tom D. –
Well made , fits & works perfectly
Amber R. –
my second order in this store 🙂 thanks for great service! is amazing!
Sara B. –
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
Matthew M. –
Thanks for the work, everything came in good quality, I’ll rate 5 stars.
William J. –
is of an excellent quality, just as expected
Rachel P. –
Excellent , very satisfied.
Maggie P. –
greatly made
Matthew J. –
Awesome deal! It’s safe to say it’s the cheapest price for
Veronica B. –
using this for a couple of days already. just as described!
Sean S. –
there’s no reason to compare with anything else, i’m genuinely happy with the purchase
Jessica C. –
The store offers the cheapest online. Nice buy!
David M. –
Delivery really fast!!! thanks!!!
Amanda M. –
[word exactly as described! Thanks.
Jeremy P. –
i was looking for the best online, and all my expectations are met
Courtney H. –
discount is the best offer in this webstore
Oliver H. –
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
Veronica B. –
Thanks for the goods. It’s perfect!
Elijah B. –
Perfect! This in good condition and it is very cool
Kelly Y. –
Looks exactly like on the picture.
Courtney H. –
Very good . I like the quality. The store was attentive and cooperative.
Marie F. –
product excellent. quality is good. Thank you very much store, recommend.
Alice F. –
thanks! I ordered about 2 weeks ago and it’s already arrived. Quality is as described. Will order again.
James M. –
the delivery was very fast, faster than expected, very good! Very pleased with the term!
Alice F. –
Compared with other offers. This store has the best deals!
Marie F. –
is of the best deals I made recently. Thanks to the store!
Melissa M. –
everything is good! Thank you!
Melissa M. –
can surely recommend
Sean S. –
Though I’ve only had this thing for a day or two 2 weeks I’m quite contented with it. This a splendid purchase. I bought it for my buddy. We were both affected with the quality of the. The shipment actually came like a flash and I was quite pleased. way surmounted my forecasts. I would strongly recommend this product. favor it so much I am already planning to purchase more.
George G. –
very satisfied with the product. i recommend
Shannon J. –
This webstore offers the best price for
Mary M. –
You’ll never find a with a more decent price than this one. Tried and tested for and by myself already
David P. –
This is amazing. I think I will order another one
Courtney H. –
with a reasonable price. thanks!
Mary M. –
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
Tom D. –
Gorgeous quality!