Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
William J. –
Excellent store! fast shipping, great quality. Will order again 🙂
James M. –
it’s really awesome that i can get online with no extra costs and receive it promptly and conveniently
Megan G. –
really awesome, totally worth what i paid for it
Nicole Y. –
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
Shannon J. –
met all my expectations. looks great!
Elijah B. –
Highly recommend – matches the description in full
Charles M. –
This store is awesome. you won’t find brand new anywhere else for such a modest price, I guess.
Sara C. –
lovely one
Marie F. –
Very cool , I received it in good condition. Thanks to the store!
Aaron P. –
Good item and fast shipping. Thank you so much!
Rachel L. –
Its same like in the picture. I am very happy. Highly recommend!
Charles M. –
Color of excellent as the photo, thank you so much!!!
Alice F. –
All is OK. arrived in good condition.
James M. –
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
William J. –
amazing , thank you!
Amanda F. –
I bought on sale, was delighted with the quality
Daniel B. –
you won’t be disappointed. it’s really a good one
Sofia W. –
the store is just the best. savings for are totally worth it
Thomas H. –
Product really beautiful, thank you very much)
Katie L. –
That’s not just a good deal, that’s a true bargain! Really glad to be a proud owner
Kevin H. –
Good quality and helpful store.
Tyler G. –
It’s super ! I really like it. Thank you!
Derek S. –
of good quality for such money
Amber W. –
High quality product. Color is great! Product arrived in time!
Sofia W. –
is good. I really like it.
Michelle S. –
The best thing about this item is its undeniably high quality
Jeremy P. –
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Olivia Y. –
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
Amber C. –
Store A++++
Daniel B. –
Arrived ahead of time. Quality is satisfying. I recommend.
Thomas H. –
This store is the perfect answer to where to find online
Frank J. –
Fast and free shipping. Thank you very much!
Thomas H. –
Probably the lowest price for available in a lovely webstore!
Jessica C. –
an opportunity to buy such a cheap online is priceless. thanks to the seller!
Frank J. –
Thanks a lot!
Sean S. –
I love this… arrived in really good condition! No defects! Thanks!
Maria W. –
very beautiful. great quality for such price.
Veronica B. –
It took me some time to find a for such a modest price. Thanks to the seller!
Harry N. –
it looks exactly like the picture and i know for sure my best friend will love it!
Amber E. –
Placing such a great item for sale is awesome. Waiting for my delivery to come!
Mary M. –
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Melissa M. –
in this store is a really good offer. i wasn’t disappointed.
Derek S. –
Recommend!!
Liam S. –
It’s great that the store offers such a low cost for . Thanks!
Megan G. –
just wait and see, you won’t be disappointed 🙂 quality of just super!
Matthew J. –
good stuff, really happy with it
Aaron P. –
delivered already. thanks a bunch!
Laura K. –
Budget from a reputable store? This is perfect!
Sara B. –
excellent !
Maggie P. –
happy with the purchase of ! a great deal
Courtney H. –
arrived safe and sound. looks great.
Katie L. –
makes a nice gift, glad i bought it
Olivia Y. –
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever