Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are a Christmas gift and I’m sure they will enjoy thoroughly.
Love these bowls for salad. Just the right size. Beautifully made, but the size isn’t so big. However I really like the color.
Salad bowls are well made and attractive. Size is perfect for individual portions. Very happy with the purchase.
Purchased these as popcorn bowls for the grandkids. They are beautiful when displayed, sturdy and easy to clean. Highly recommend it.
Beautiful bowls. I just bought another set to have 8. Wanted to see the first four before buying the second four. Made from one piece of wood.
Lovely product! Very durable. I used them for an infant Montessori class. I would buy from this vendor in the future. Everything is packaged well and the items came quickly!
I was looking for larger bowls to make my salads in but these are quite small for me. Everything else is perfect.
These salad bowls are really beautiful and very easy to clean. They are sturdy and well worth the $$. I’ve been looking for nice functional salad bowls for a while now. I came across these and pulled the trigger. So glad I did!
Beautiful solid pieces of wood used to make these. No weird sealers or glues and surprisingly high quality craftsmanship considering the price. No worries about dropping and breaking. Very nice natural feel and looks.
Love the bowls. Wish they were more drastic in color like the pics online, but still very pleased with them. Quick shipping, great pack job. No damage whatsoever. They’re going to look great in our new kitchen. So excited to use them.
These bowls are absolutely beautiful! Quality is excellent and the size is perfect. Most salad bowls are too small but this is not the case with these. I would highly recommend it and I will be buying more. They are so pretty on my kitchen shelving.
Really love the thickness and sturdiness of these bowls. Easy to clean also, comes with instructions for care/first use. You do have to hand wash and no microwave use but those are pluses esp. if you don’t use microwaves. Absolutely enjoy using it!