Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great yoga towel! Works great. Highly recommend!
Satisfied with YOGA towel, its features: light weight and soft!
Worked perfect. I’m a sweaty yoga practicer. I start dripping sweat and the towel stays in place (for the most part, unless you drag your feet or something). And it absorbs very well and stays very grippy. Prob going to buy another to rotate.
I bought this towel because I started sweating uncontrollably during my yoga practice. I expected it to work okay, but it actually works REALLY well. It absorbs my sweat perfectly and fits my entire yoga mat. I am no longer slipping and sliding everywhere and I am thankful to have found this towel!
This is really a great “towel.” It’s so soft, and it’s nice and big. Used it at the pool and beach, and got it pretty soaked. Just brought it in and draped it over a chair on the porch. Was going back to the beach about an hour later and it was almost completely dry! It was a super purchase for me, and am sure you’ll love it, too.
This yoga towel is nice, soft, and has a great grip to my mat, so that I’m not constantly fixing it. It hasn’t been tested yet in a true heated room. Usually I do my bikram hot yoga at my studio in a room of 105 degrees and 60% humidity. At home I’m only able to get my room to about 90 degrees and I have no idea about the humidity, but it’s definitely not 60%. I’ll update once I’m able to truly test the towel, but for now it’s doing its job and I love it