Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***l –
I had trouble finding an add on cup holder for my 2017 G wagon. I had ordered one for mounting on the center console. It didn’t work size wise and would have put screw holes in the console. I returned and ordered this one. So easy to mount on the passenger seat headrest. Holds most size cups with minimal movement and is very sturdy. Been wanting an extra cup holder for awhile. My car only has one! I have tried many different and found this one to be the best! Holds can of soda very secure and doesn’t interfere. Highly recommend this one!
I***p –
My only concern when I purchased this was whether it was going to be sturdy enough since it only clips onto the vent slats. It proved to me it could be and holds up to all the bumpy roads and knocks that it takes. Installation is simple and quick. And it holds large cups and mugs as described.
O***v –
Needed to find a cup holder to fit over the side of a boat for a fishing trip. Worked really well. Would be helpful if the part that hooked over the side of the boat to be a stronger material as with the really hot weather they got a bit soft. Overall, it worked great and the price was so reasonable!
G***s –
Perfect for my grandson’s car seat. His cup holder broke off, so I bought these (1 for my car, 1 for his dad’s car) so whoever has him, he can put a cup in it and not make a huge mess.
A***t –
I was in need of an additional holder for traveling with more than myself. My Escape now has an additional holder that doesn’t take up any space. Highly recommended!
B***q –
I wanted an extra holder to add an air freshener. This is perfect and the quality is great.
C***e –
This is a great cup holder that will fit any car and all size cups I have used! Love it!
J***b –
Perfect to hold grandkid’s drinks in the back seat by their car seat!
I***f –
Exactly what I was looking for. Very sturdy. And great price.
O***d –
Works great in my older car that doesn’t have cup holders