Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***s –
This is awesome! Fall is here and I finally got to use it. I swear the ice just popped off my windshield just gesturing this in the general direction of it. Love it!
K***n –
Used it for the first time this morning – I was in a hurry and didn’t even wait for the windshield defroster. Windows were cleared in no time! Great product!
L***n –
So I bought this with the anticipation of upcoming ice weather but had not had a chance to use it (I live in San Antonio and hadn’t had ice to scrape off). Well, I finally got ice on my car windows and got a chance to use it, finally!!! Took little effort to scrape all the ice off and it worked very quickly. My sister is planning to buy one for herself because it worked so well on her car too! Highly recommend this product.
H***y –
I only got it a couple of weeks ago, but I’ve already put it to use several times and it has met my expectations. I was eager to test it out on a very icy Michigan morning, it was easy to use and did a great job clearing out the ice. In minutes, all the windows were clear. I was pleased to see that it was small enough to fit in the glove compartment. Highly recommended!
R***u –
So far I am very impressed with this scraper. We are mid-way through winter here in MN and it shows no signs of stopping or chipping. It has proved itself with ice, sleet, snow, and frost which it takes off in nice clean strokes. Handle is nice and comfortable no matter if you are wearing gloves or not.
V***w –
Compact little scraper. If you’re looking for something with reach, this isn’t it. If you’re looking for something that will fit in the pocket behind the passenger seat, this is it.
D***i –
Love this ice scraper! It is the best! My husband looked at it and thought I wasted my money on another useless scraper. He used it once on his windshield one icy morning and he was sold! He couldn’t believe how great it worked. So now you have two very happy customers. My only regret is that it doesn’t have a longer handle so I could use it on my SUV!
J***o –
I don’t understand why one ice scraper will work well and another doesn’t. This one looks just like my other ones but it works much, much better. It takes the ice right off. Is it sharper? Harder? Magic? I don’t get it but I like it.
S***t –
It gets cold and icy where I live and I go through at least 2 ice scrapers a winter. I need a tough ice scraper that will do the job effectively with not a lot of strain on me. This scraper is a good product. We had one freezing rain that froze solid on the car windows. Got it off fast and easy with this product.
B***h –
Great ice scraper. Used it a few times and it really tears the ice and melted/refrozen snow up. My teenage daughter still had a hard time scraping the window with it, but she can’t scrape it at all with the other ice scrapers we have. I give it 5 stars.