Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
These sunglasses were bought to replace a pair I had for a couple of years. With that being said, they are amazing replacements to my old pair. I’m on my second pair as I write this – the only reason for that is because they fell off my head running down my apartment stairs and I stepped on them in the process. I was so happy with the product and sad that I’m such a klutz that I just bought another pair. They’ve held up well since then and I use them pretty much everyday. Concerns I had before purchasing the product was that many people noted the material being extremely pliable, and to me that is a benefit as I can shape the glasses to my face.
J***a –
These look great and are made of substantial materials, so they don’t slide down my nose or shift on my face while I’m wearing them. I’ve dropped them on the ground and squashed them in my purse without breaking and scratching. Inexpensive enough that when they do break or scratch I’ll have received my money’s worth.
M***x –
The glasses are a bit too angled, when they sit on my face it feels as though the top of the frames sit further away from my face while the bottom sits closer to my face. And they are somewhat tight. Now, I have a fat face and I expect that in most glasses but this was more pronounced. I’m keeping them because they’re stylish and actually do block the sun.
R***t –
Love these sunglasses! The first ones I bought were stolen from my doorstep before I ever got to see or wear them so I ordered another pair. So glad I did because for the money these are so cute and stylish. Love the color and the way they fit my face. These glasses are good for rounder/winder faces which I love. Would buy a 3rd time!
L***a –
LOVE EM!!! super cute comfortable and stylish. the picture is true to the pair of glasses, they feel like a good quality material and Ooo boy how beautiful it is in person. These are super cute for the price and I would HIGHLY recommend these.
C***y –
Perfect, light weight, fashionable and affordable. They feel sturdy, and I went out on them for the first time today and received three compliments