Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Marie F. –
At last!!! beautiful !! free and super fast shipping. many thanks!
Amber R. –
Good quality material. Product arrived within estimated time. Thanks!
Laura K. –
superb . i love it!
Alice F. –
Probably the cheapest price for is available in this store.
Brian D. –
wonderful deal
Matthew M. –
All the reviews made me realize it’s great value for money
Sara B. –
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
Rachel L. –
The best in all the items offered online in such a convenient store!
Matthew J. –
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
Kevin H. –
totally fine
James M. –
It’s awesome I could get online from this store. Was looking for it for a long time!
David P. –
Such a low cost is a good buy, i liked the store a lot
Michelle S. –
Super quality and fast delivery! Thanks a lot!!
Harry F. –
top . superior quality and service!
Kevin W. –
[word exactly as described! Thanks.
Amber E. –
Thanks for !
James M. –
Highly recommend – matches the description in full
Alice F. –
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
Sophie C. –
Received in a reasonable amount of time. Glad with the purchase
Amber R. –
is awesome, you have my 100% positive feedback
Melissa M. –
it’s most likely the cheapest in an online store. happy with the order!
Frank J. –
This store is awesome. you won’t find brand new anywhere else for such a modest price, I guess.
Sofia W. –
I am happy, came quick and is what u expected
Jeremy P. –
overly excited about receiving it!
Fiona S. –
looks exactly like the pic, no worries!
Frank J. –
alright
Jennifer R. –
Thank You Very Much! Quality of on top!
Jessica C. –
Perfect quality for reasonable price! Good deal! Thank you store!
Rachel P. –
reviews indicate it’s a fairly good item. totally agree, i am happy with the purchase
Elijah B. –
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
Amanda M. –
liked the design. totally cool!
Amber W. –
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Amber E. –
as seen from reviews on , it is a truly great item. can’t wait to get it delivered and see myself 🙂
Megan G. –
first class item and service!
Fiona S. –
this store asks the lowest price for in the universe. had a fun time talking to the seller
Thomas H. –
Happy with the purchase. Thanks to the seller, it’s a true bargain!
David M. –
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Robert H. –
That’s a brand new , and the quality is more than high
Melissa M. –
Good quality and fast delivery. Recommend this store.
Maria W. –
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
Amber R. –
corresponds 100% to the description. thanks!
Olivia Y. –
I had no idea where can I buy until I stumbled upon this store. Great job!
Derek S. –
another great order of ! no problems
Elijah B. –
is so high quality!! Will buy more soon 🙂
Alexandra W. –
noproblems with the order, everything is fine
Oliver H. –
noproblems with the order, everything is fine
Thomas H. –
Looks Perfect! Recommend! 5/5!
Alexandra W. –
ok, thnx
Courtney H. –
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Michelle S. –
looks exactly like the pic, no worries!
George G. –
nicely made!
Alexandra W. –
Best online is a generous offer. the webstore is lovely!
Alexandra W. –
I’m really satisfied with the decision to buy online from this store. Thanks to the seller!
Maria W. –
was packed carefully. loved it
Maggie P. –
arrived in time and there are no defects. Goods meet the expectations.
David P. –
It`s nice! good store!
George G. –
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
Rachel P. –
With such a discount, is just what i was looking for
Veronica B. –
The store is just the best. thanks for
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admin –
Tell me more about you services. I’m listening