Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
RideAir is a great idea with a surprisingly clean and simple implementation. Using my bike to commute to work, I need to fill some air once every few weeks. I’m always short at time and using the pump is cumbersome and annoying. Now when I have the RideAir this becomes a non issue. Few seconds and zero effort!
I really like the design, the size and the fact that it is so easy to use. I’m even planning to change the flat tire on my daughter’s bike today. Now, when it is so easy, I don’t have an excuse… Highly recommend this product!
M***t –
I’ve had this product for 4 months now and it is a permanent resident on my bike. I ride often in rough terrain and frequently I pull large spikes out of my tires which cause slow leaks even with the sealant. Having a quick and easy way to re-inflate during a long ride is really great. I use a floor pump and my body weight to get the RideAir to around 200 PSI before I go on a ride. The design is clean and the flow of high pressure air when you push the button is rewarding. Highly recommended!
A***a –
I picked up this pump a few weeks ago and didn’t have a clue just how great it would be. With so many different pumps on the market I wanted something reusable and simple that could inflate my tire quick and easy in case of a flat. Well I have sadly had to use it twice thus far and all I can say is WOW!! This thing is legit. Easy to use, lightweight, and high quality. Thanks for keeping me moving on the roads and in the dirt!
T***s –
A fantastic idea for a portable air capsule. I carry mine on my quad bike which is mainly used for hauling firewood from our woodland. It’s perfect if a bike or trailer tyre goes a bit flat when loaded. It’s very simple to operate.
D***d –
I purchased this product a few months back as a more economical and environmental option then cartridges. I must say after a few months I’ve actually used it about 6 times either for my own bike or for other rider’s bikes who were on the trail with me. I love this thing and it is always with me. Totally happy with purchase!
B***y –
Great product and easy to use
G***a –
It works great. Just with my fat bike tires it takes 4 tanks full to get to 5 psi in the tire.
To be fair, my compressor can only fill it to 155 psi, not the 200+ that it is capable of.
For me it is only good for topping up or adjusting pressure.
N***l –
Works great and portable.
S***n –
This product is absolutely amazing!