Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***l –
Once I figured out this tool it has become invaluable. It is now a standard item in my tool bag. I travel for work a lot and I find myself constantly using this tool all the time when working on a project. It is well made and sturdy. The knife is sharp, the pliers grip very well. I like this multi tool and highly recommend it.
L***s –
For the price these are really well made. I actually feel like I could use these tools as intended without breaking anything. They weigh a bit heavier than normal but I feel the increased weight makes them feel more natural when using the tools. I’ve only had it for a week but have already used it a few times and I’m impressed.
R***d –
This multitool exceeded my expectations. All of the tools are easily accessible. The handle is very sturdy and comfortable. I have opened it and closed it multiple times, but have not tested it with difficult work, just moderate work. It feels durable and I am confident that it will perform as expected in any situation.
G***l –
I’ve been wanting a good multi-function tool like this for awhile, and pleased with my choice. This tool is strong and sturdy, comes packaged in a nice case, and has the types of tools I need. Time will tell in terms of its reliability and durability over time, but I’m happy with it so far.
S***n –
I am so impressed with this multi tool. This is the best tool that I purchased in a while. The quality and fit are so good. I also love that this multi tool has different screwdrivers and pliers. The knife is really sharp. Even the case is very nice. Best multi tool I have ever had!
O***r –
I am very happy with my purchase. At first it was a little tricky to fold it back up but once I figured it out it’s fine. I wish the case was bigger because it’s very tight to get the tool in and out of the case. Overall, I like the tool and recommend it.
T***s –
This is a fantastic purchase, the blade and pliers are most useful to me. The tool fits easily into the pocket. And it’s surprisingly sturdy. Recommend!
K***a –
This tool is surprisingly good for the price.The tools are a little tight at first but that’s to be expected. Great product!
J***n –
I bought this tool for camping. I love it!