Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these as I’m switching away from non-biodegradable products and plastic. They work well and feel high quality. One brush is a softer option. The stiff brushes worked great on my ceramic Staub cookware. Really appreciate the plastic-free packaging too.
Brushes are holding up well. Handle is wood, so it’s starting to crack a bit. This was expected and does not affect the performance of the brush at all.
These are awesome!! They scrub so well! I was so pleasantly surprised. I will use one for veggies and the others for chores around the house and kitchen. Well made, fit well into your hand, bristles are stiff but flexible. I loved the little box it came in tied with the string. I highly recommend these little gems. You won’t be disappointed.
Based on the presentation alone 10/10 they feel sturdy and have a good weight to them. Not to mention they are aesthetically pleasing. They work great! The bristles are strong enough to get pans clean but not enough to scratch them, Thank you!
I’ve been using for quite some time now and it’s holding up pretty well! Quality is good. Its a hard transition from a regular sponge to these, but it’s worth investing for the sake of zero waste!
I adore these brushes.It fits perfectly into a press down soap dish I had already. Will repurchase again, but it probably won’t be for a while because I think these will last for a long time!
I have only used one of the brushes, and so far so good.
I love the products, good quality and nice design. I am very happy that I don’t need to buy sponges any more, to save our earth.
This is not only an attractive set but it works! I wanted to replace my plastic scrubbers, especially for cast iron. These scrubbers work well for pots and pans and the lighter coloured one scrubs vegetables really well.
These wood brushes are very well made; they are sturdy, easy to handle and look cute. The bristles are fitted, meaning they are enough for the job. We use the soft bristles to wash vegetables and fruit and the hard ones to do dishes. Great product. Thanks for a good job
I hate touching sponges or rags – basically anything that gets the gross dishwater smell. These are fantastic, great for scrubbing, and pretty sturdy. Some of the bristles have fallen out so I know it won’t last as long as the plastic ones, but that’s a small price to pay for it being biodegradable.