Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
The combination of red and blue on these socks looks really cool. The fabric is stretchy, I have size 12, but they still fit me well. I washed them only two times as of now, they kept their shape and color is still bright. Hoping to wear them for some time. Great bargain!
E***n –
THIS is a quality product! Usually after a while there’s pilling on many socks (those small balls or fabric you have to clean). It looks terrible and is a sign of poor quality materials, but with these it is NOT an issue at all. I’ve had them for two months already, wore them a couple of days a week and they are still intact.
A***a –
I always support good causes, especially if I don’t have to go out of my way to register somewhere, etc… Buying these socks is a nice way to get a decent product that you will ACTUALLY use AND support a noble cause. I’ve only just got them and they seem to be well-made and durable. Will add more info when I’ve worn them for a while.
M***w –
I like colorful designs and these socks go well both with my sneakers and with casual shoes. You might try them with office shoes if you want to be a bit more inventive and think outta the box. I know that this company donates 10% of their profits to charity, which is a plus in my book! I wish they had more colors with the same design!
K***n –
I got the size wrong I guess, they are a bit too loose for me. Anyway, I supported the victims of SID, no worries here
K***n –
They have a whole line of socks dedicated to different issues or problems that humanity has to deal with. I have bought a pair, since I feel like AT LAST we have a manufacturer who actually CARES about the planet. And it’s not like you’re just wasting your money, you get a cool-looking quality product with a message. One more thing about this particular pair – the color combination really catches your eye and the diamond-shaped print at the top of the sock is a nice detail that makes this pair a must-have!
L***a –
I have all my friends asking me where I got those! Wearing them at work has been a blessing, they are very soft, not too tight, made of cotton. My feet are comfortable and don’t sweat. Buying these is an easy way to support the research of sudden infant death syndrome.
O***a –
My friend just lost her baby to SID… I’m buying these to support the fight against SID. Great socks supporting a great cause!
F***a –
Purchased these socks for Christmas, since the colors match the holiday very well – blue socks with a red diamond-shaped pattern, red heels and toes. Quality fabric that is not slippery when I sweat and I really feel a part of something great when I wear them, because I support the fight against SID.
N***l –
I am so much more impressed than I thought I would be! These have become my favorite go-to socks. Seriously, they are kinda thin, perfect for wearing with shoes or around the house, not for sport. The color combination rocks! I have a small foot and they fit me perfectly, don’t slide down the heel and don’t roll forward towards the toes. I tried many socks, but these are just PERFECT!