Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Sticks down quickly, easy to get off for Adults, not so easy for toddlers. Fits nicely on the Highchair tray. Easy to wash, Ended up buying another one at my son’s house. Love the great color it comes in too!
I really like the silicone plate. It has a compact, rectangular design which fits really well on our slightly smaller high chair. The plate also feels very heavy and durable. It also seems to have good suction, so a little one cannot move it easily. The only thing I’m not 100% happy with is the spoon that came with it. It seems smaller than I expected. But I bought this set for its good quality
I love this plate and spoon! I have bought quite a few different suction plates before but they would not stick to our high chair tray! So, my little man would pick them up easily and throw them at the wall! Ah, the mess and the cleaning afterwards was so tiring!
Highly recommend this product to anyone with a toddler or older infant learning to self feed. The suction power is excellent. The cleanup is easy as it is one piece.I would recommend this for a gift as well. Such a functional piece.
So easy to use, clean, play with. We find ourselves reaching for these items constantly. My almost 1 year old loves to teeth on the spoon (it’s deep for his use but he enjoys chewing on it so much!) and the plate is the perfect size for his meals. The feel is very smooth and lightweight but with enough substance to stay put.
I love the aesthetic look of this product. It’s high quality and a beautiful light blue color. It’s the sturdiest silicon plate set that I have for my little one. The plate is a great size allowing different appropriate portions and sections. The only downside to the plate is that it has trouble staying suctioned down, especially in the middle, and after a few tugs can be tossed easily. The spoon is a great size, has texture and design that my little one loves, but is a bit not deep enough for him to grab all the food at once. Overall I am very happy with the quality of this product and I would recommend it.
I purchased these for my grandchildren. They are 3 and 4 yrs of age and I was tired of spills accidents, where the plates would always end up on the floor, either full of food or not. I am very impressed with these. The suction is very good. They stay put where I set them. The size is just enough for the amount they eat and they are so simple to clean.
I love this set! The suction really works! My toddler couldn’t lift it off the table like she can with other brands. The color is beautiful! The silicone is easy to clean and I love that the plate comes with a lid. The spoon is soft and easy for my toddler to use. This is the best set we’ve purchased so far.
I am committed to silicone for items that may encounter hot foods and this set is great in terms of size, looks, and function for my new eater. Love this for my 8 month old and see that he will grow into it. The suction works perfectly and has made mealtime so much easier. The lid for the bowl is just an extra bonus. Also appreciate the spoon that doubles as a teether during meals, and will definitely be ordering more.
This plate has better suction than any I’ve seen or tried. The only time my 12 month old granddaughter was able to peel it off the table, when it was placed over a decorative crack. You have to press it down firmly when you put it on the table – pressing everywhere you can. It washes up easily on the top rack of a dishwasher, and it goes straight back into the cupboard without needing any extra draining.
This is a great plate for toddlers! It sticks to the high chair or table really well; if the child bangs on the plate, there’s no worries about chipping or breakage (or noise!), and the bright color is fun for the child. It is dishwasher safe but cleans easily by hand washing if you’re in a hurry. The sections are rounded and deep enough to let toddlers scoop food as they learn to use their utensils. I’m very pleased with this plate!
This is a great plate, spoon and lid set. Our kiddos love it. The plate actually suctions to the table or surface that we put it on. We’ve been super impressed by that! We love the fact that it’s dishwasher-safe. This means super easy cleaning. Our kids are past teething, but I could totally see how a younger child would use the spoon to feed themselves but also to teethe on. We love the lid that came with a plate. SO easy to store leftovers!! Overall, I was really impressed with this product. The color and functionality are both great. They’ve really thought about the child AND the parent when designing this product!