Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***m –
Really can’t beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!
P***u –
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
F***h –
Try to use this spearmint oil! I rub it on the outside of my throat and chest after my shower and it really opens me up. It’s magic!
J***d –
Great product. Fast shipping
A***y –
This works great.. we love the smell. When we feel something is coming on, we put this on.
T***r –
Love this, smells wonderful, very relaxing. Great product, great value.
D***s 19 –
Great smell. A little goes a long way at filling a room with scent.
D***a –
This is my all time favorite essential oil. It is my go to for any ailment. I always keep one in stock year round. I love the smell and love to diffuse it as well. Excellent products!
C***e –
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
K***n –
I use this Oil when it’s Flu season. It really helps, and it’s great. I highly recommend it!
A***y –
I feel safer knowing this aroma formula is providing safety for my mom in the nursing home, and the staff loves the scent so they visit more with mom instead of hurrying out.
C***a –
It was received in great condition. I love essential oils and look forward to using this one
S***n –
I use it often for times when I am run down or feel like I may be coming down with a cold but I also use it to give my house a good scent.
M***a –
Very nice scent and taste. I add one drop to a glass bottle of water. Very refreshing!
A***w –
The scent is very strong, so I am expecting it will not diminish quickly as some of my other oils have
P***l –
My kids go to sleep to the smell of diffused oil. Great price!
S***n –
I’ve used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
D***d –
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
J***s –
Good! I am using this oil for headache , muscle pain or for relaxation. It smells great, it’s not too strong of a smell or overwhelming.
M***k –
The fragrance was not as strong as expected and the smell does not last long – even when using a diffuser.
M***w –
I love this oil. It smells great to me. It’s not as harsh and intense as peppermint.
E***a –
Will purchase again.
A***r –
This is an amazing essential oil, so many uses.I’m glad I finally caved and bought it, yes the hype is real and legit it’s that great & I definitely will buy again.
O***a –
Sent is very strong and can smell bad if too much is used
E***a –
This is my favorite essential oil. Really works. Arrived as expected.
C***e –
I use it for cleaning.
S***a –
Product was as described, came quickly. I love oils for everything!
A***a –
There is some sort of odd fragrance. When you first smell this, it’s OK, but after it’s been warming for a while, there is an off-putting smell.
I***a –
If you feel a cold coming on, this is the perfect essential oil — either in a diffuser or put on the bottom of your feet before bed! Love the smell. It is pricey but worth it.
M***a –
Didn’t work as well as I thought it would
E***n –
Smells great.
H***r –
I honestly love it! This is a great product to be taken internally as well.
H***y –
The oil has a great fragrance. I use it in a diffuser.
L***s –
I’m really smitten over this product. This is the bomb. It smells just like Spearmint should. When I smell the diffused spearmint it makes me happy and brings me a lot of joy!
B***n –
I find this to be a good quality product and the price is very good. The scent lasts a while.
W***m –
Great product!! The spearmint smells last and last!! My new favorite essential oil
E***h –
I love the smell of the combination of spearmint and eucalyptus!
O***r –
Smells good and the scent lasts long.
N***h –
It’s not because the product it might be because I add too much to my machines and I get migraines
L***r –
Awesome smell