Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopthatzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***k –
This is a nice shape that fits comfortably in your hand. It is strong enough to get all the dirt off your potatoes but gentle enough to use on soft fruit. I used to have one of those little scrubbers that fit like a ring and was made of hard plastic and nylon…this is so much better! I have it sitting on a soap dish which keeps it out of the sink and able to easily air dry after using.
O***r –
This is a great brush. It works really well because the bristles are stiff and don’t bend back and forth like a cheap vegetable brush. If you are looking for a brush to clean potatoes or carrots, look no longer. Buy this. You will be happy with your purchase.
P***l –
This is a perfect scrubber for carrots, potatoes, any vegetable really. The size is good, there’s no plastics, the bristles are abrasive enough to remove dirt in just one or two swipes, and they don’t fall out. I’m in love with it.
H***d –
I use this brush for quite a few different things, but mostly to scrub root veggies and other produce. It is easy to clean (I just run it under the sink with some dish soap) and it is small enough to store with my other sponges.
F***d –
I like how it fits my hand, nice shape. The bristles are nice and stiff to scrub potatoes. A very nice product, delivered in a timely manner. Thanks.
J***k –
Works well for scrubbing my veggies. No issues with the bristles losing their shape. I keep the brush clean and dry, away in a drawer between uses, which may help its durability.
L***m –
I’ve never used a brush specifically for veggies/fruits before, but this purchase was worth it. I expected it’s bigger.
L***a –
I use this for scrubbing my organic sweet potatoes before steaming or baking. Also used for cleaning carrots. Works great for both, as well as any other tubers.
A***e –
I got this for washing veggies out of the garden. Works great. Quality product at great price.
B***a –
I love this little brush I use on vegetables. It’s all natural and not plastic which I love. Being wood you do have to set it out to dry on the sink.
A***n –
Works as advertised, and I love that it is biodegradable, but I will admit that it is not the most durable or long lasting, unfortunately.
D***a –
Works well. Great for veggies.. sure beats s nail brush, Exactly what I wanted.